General terms and conditions

Last updated: May 7, 2026

Article 1- Definitions

In these terms and conditions, the following definitions apply:

  • Provider: the private limited company SitePack B.V., acting under the name StoreLinkr, established at Saltshof 1010, 6604 EA in Wijchen, registered with the Chamber of Commerce under number 77960084.
  • User: the natural person or legal entity that purchases or uses the services.
  • Service(s): all products and/or services offered by Provider via the website.
  • Agreement: the agreement between the Provider and User regarding the delivery of the Services.
  • Website: the website of the Provider, accessible via https://storelinkr.com.
  • Additional work: all activities or services that are not included in the standard service provision and which are charged separately in consultation.

Article 2- Applicability

  1. These general terms and conditions apply to all offers, quotations, services, and agreements of Provider.
  2. Deviations from these terms and conditions are only valid if agreed upon in writing and/or confirmed in writing.
  3. Provider reserves the right to change these terms and conditions.
  4. General terms and conditions of the User are explicitly rejected.

Article 3- Conclusion of agreement

  1. The Agreement for a free account is concluded at the moment the User has registered digitally for a free account via the registration portal of Provider (including but not limited to: https://portal.storelinkr.com/en/register).
  2. The Agreement for a paid account is concluded at the moment the User, after having registered digitally for a free account via the registration portal of Provider (including but not limited to: https://portal.storelinkr.com/en/register), performs an upgrade to a paid account, subscription, package, or service purchase after Provider has confirmed the Agreement.
  3. User agrees to an electronic Agreement and, after performing the upgrade, makes an initial payment to Provider, whereby User acknowledges both the agreement and applicability of the Agreement as well as the general terms and conditions.
  4. Provider reserves the right to refuse new or ongoing agreements without giving reasons or to terminate them prematurely.

Article 4- Duration of agreement

  1. All agreements and/or subscription forms are entered into for a duration of 1 year and at the price mentioned in the agreement and must be terminated in a timely manner. Termination by User must be done in writing by e-mail (support@storelinkr.com) or via the online portal of Provider at the latest 1 month before the end of the term. If no or no timely termination is received by Provider, the agreement is tacitly extended by one year each time. Interim termination is not possible.
  2. Provider is entitled to dissolve the agreement if there is a breach of contract on the part of the User.
  3. User has the right to cancel the agreement within 2 working days via e-mail (support@storelinkr.com) or via the online portal of Provider. If the cancellation is not done in the correct manner or within the correct term, the cancellation is not valid and Provider will maintain the agreed duration of the Agreement.

Article 5- Services

  1. Provider will perform the Services to the best of its insight and ability with professional care.
  2. Provider may engage third parties in the performance of the Services if this is deemed necessary for compliance with the agreement.
  3. The paid Services of Provider are subdivided into different package and subscription forms, where the choice of a package depends on the number of orders per month. If a choice is made by User and the number of orders is exceeded, Provider is entitled to settle this in the following month of exceedance at the additional costs mentioned in the package.
  4. If the number of orders is exceeded monthly and additional costs are calculated monthly, User has the possibility to upgrade the chosen package during the term to a higher number of orders per month at the corresponding price increase. Other adjustments during the term are not possible as the package chosen by User concerns a minimum purchase.
  5. Provider may change or improve the Services.

Article 6- Prices and payment

  1. Prices are exclusive of VAT, unless otherwise stated.
  2. Provider has the possibility to increase the prices annually towards the end of each term of 1 year.
  3. Invoices must be paid within 14 days after the invoice date, unless otherwise agreed.
  4. In case of exceedance of the period mentioned in paragraph 2 of this article, User is legally in default and from that moment an interest of 1.5% per (part of a) month is due, as well as the statutory commercial interest over the outstanding amount until the day of full satisfaction. In addition, User owes a minimum compensation of € 60.- for extrajudicial collection costs.
  5. All judicial and extrajudicial costs incurred are for the account of the User.
  6. Upon expiry of the term mentioned in paragraph 2 of this article, Provider is entitled to suspend the delivery of the Agreement without the User being entitled to a refund.

Article 7- Due and payable

  1. All claims against User become immediately due and payable if:
    1. User is declared bankrupt, applies for a moratorium on payments, or is otherwise in a state of insolvency;
    2. User dies;
    3. User is placed under guardianship or administration;
    4. User does not comply with the statutory provisions or contractual provisions from the Agreement resting on him;
    5. User exceeds the date mentioned in article 6 paragraph 2;
    6. User proceeds to strike or transfer his business or an important part thereof;
  2. When the circumstances mentioned in paragraph 1 of this article occur, Provider is entitled to consider the Agreement as dissolved without any judicial intervention, notice of default, or any other warning being required, and Provider is also entitled to claim, without further notice of default to User, the annual payments not yet due - see the duration of the agreement -, increased by any interest and costs.

Article 8- Guarantee

  1. Provider offers an average uptime guarantee of 99% over the past 60 days, where the status page of Provider is leading (https://status.storelinkr.com/).
  2. If the average uptime guarantee is not met by Provider, User is entitled, during 30 days after discovery thereof, to a 14-day free extension of the Services purchased by User, which extension is applied at the end of the current term by extending the agreement by 14 days.
  3. The right to compensation, as mentioned in paragraph 2 of this article, expires after 30 days after discovery thereof and all other forms of compensation, including in any case refund, damage claims, and/or dissolution, are excluded.

Article 9- Liability

  1. Provider is exclusively liable in case of intent or gross negligence.
  2. Provider is not liable in case of force majeure situations or unforeseen circumstances nor obliged to fulfill its obligations from the Agreement.
  3. Provider is not liable for consequences of downtime or technical malfunctions that have lasted less than 8 hours. If and insofar as a malfunction lasts more than 8 hours -and Provider is liable for this according to the Liability Insurance-, this liability is limited to the amount paid out by the liability insurer of Provider.
  4. If and insofar as Provider is liable, this liability is limited to the amount paid out by the liability insurer of Provider. The liability insurance of Provider is always leading in this.
  5. If the liability of Provider is not covered by the insurance or if the (liability) insurer does not proceed to payment for reasons of its own, the liability of Provider is limited to a maximum of € 5,000. The amount of any form of compensation is limited for Provider to a maximum amount of € 5,000 and the payment thereof will never be higher than the aforementioned maximum amount.
  6. Any form of liability of Provider expires if this is not reported by User within 30 days in writing and substantiated to Provider.
  7. User indemnifies Provider against claims from third parties.
  8. Provider is not liable for damage due to incorrect use or incorrect information from User.
  9. Provider observes all care for the security of data of Users and third parties that can reasonably be expected from Provider. Provider is not liable for loss of data or unauthorized access to data that arises despite the care observed by Provider. Provider is furthermore not liable for loss of data or unauthorized access that arises during the transmission of data over public networks or when using networks and systems of third parties.
  10. Provider is not liable if User does not keep his phone, computer, and/or webshop environment up-to-date and does not provide it with the most current software. This responsibility lies with User. User must also ensure that a daily backup is made of his/her webshop environment.

Article 10- Complaints

  1. Complaints must be submitted in writing via support@storelinkr.com within 14 days after the complaint has arisen. If the term for this is exceeded, Provider has the right to declare the complaint unfounded as being a late defense.
  2. Submitting a complaint does not lead to suspension of the payment obligation of User.
  3. If the complaint is declared well-founded by Provider, Provider will resolve the complaint in line with these general terms and conditions and insofar as it is obliged to do so under these general terms and conditions.

Article 11- Confidentiality & Data Protection

  1. Provider and User will keep confidential information secret.
  2. Provider processes the personal data in accordance with the privacy statement on its website.
  3. Provider is only liable for a data breach if there is intent or gross negligence on the part of Provider. If and insofar as Provider is held liable in connection with a data breach, this liability is limited to the amount paid out by the insurer of Provider. The insurance of Provider is always leading in this.
  4. If the liability of Provider is not covered by the insurance or if the (liability) insurer does not proceed to payment for reasons of its own, the liability of Provider is limited to a maximum of € 5,000. The amount of any form of compensation is limited for Provider to a maximum amount of € 5,000 and the payment thereof will never be higher than the aforementioned maximum amount.

Article 12- Intellectual property rights

  1. All intellectual property rights rest with Provider.
  2. User only receives the right of use.

Article 13- Applicable law and disputes

  1. Dutch law applies to all Agreements and Services of Provider.