General Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Provider: the private limited company SitePack B.V., trading under the name StoreLinkr, located at Saltshof 1010, 6604 EA in Wijchen, registered with the Chamber of Commerce under number 77960084.
  • User: the natural or legal person who purchases or uses the services.
  • Service(s): all products and/or services offered by Provider via the website.
  • Agreement: the agreement between the Provider and User regarding the delivery of the Services.
  • Website: the website of the Provider, accessible via https://storelinkr.com.
  • Additional work: all activities or services that are not included in the standard service provision and which are charged separately in consultation.

Article 2 - Applicability

  1. These general terms and conditions apply to all offers, quotations, services, and agreements of Provider.
  2. Deviations from these terms and conditions are only valid if agreed upon in writing and/or confirmed in writing.
  3. Provider reserves the right to change these terms and conditions.
  4. General terms and conditions of the User are explicitly rejected.

Article 3 - Conclusion of the agreement

  1. The Agreement for a free account is concluded at the moment the User has registered digitally for a free account via the registration portal of Provider.
  2. The Agreement for a paid account is concluded at the moment the User performs an upgrade to a paid account, subscription, package, or service purchase after Provider has confirmed the Agreement.
  3. User agrees to an electronic Agreement and makes an initial payment after the upgrade, acknowledging both the agreement and the applicability of the terms and conditions.
  4. Provider reserves the right to refuse agreements or terminate them prematurely without giving reasons.

Article 4 - Duration of the agreement

  1. Agreements are entered into for a period of 1 year. Cancellation must be made in writing (via email to support@storelinkr.com or the online portal) at least 1 month before the end of the term. In the absence of timely cancellation, the agreement is automatically extended by one year each time. Early termination is not possible.
  2. Provider can dissolve the agreement in case of breach of contract by User.
  3. User has the right to cancel the agreement within 2 working days. If the cancellation is not done in the correct manner or within the term, it is not valid.

Article 5 - Services

  1. Provider performs Services to the best of its knowledge and ability with professional care.
  2. Provider may engage third parties if necessary for execution.
  3. Packages are based on the number of orders per month. In case of exceeding this, Provider is entitled to charge additional costs.
  4. User can upgrade to a higher package in case of structural exceeding. Other adjustments during the term are not possible.
  5. Provider may change or improve the Services.

Article 6 - Prices and payment

  1. Prices are exclusive of VAT, unless otherwise stated.
  2. Provider may increase prices annually towards the end of each term.
  3. Invoices must be paid within 14 days of the invoice date.
  4. In case of default, User owes an interest of 1.5% per month, as well as the statutory commercial interest and a minimum of € 60 in extrajudicial collection costs.
  5. All judicial and extrajudicial costs are at the expense of the User.
  6. Provider may suspend delivery in case of payment arrears without the User's right to a refund.

Article 7 - Due and payable

  1. Claims are immediately due and payable in case of, among other things, bankruptcy, death, guardianship, non-fulfillment of contractual provisions, or cessation of the User's business.
  2. In these cases, Provider may consider the agreement dissolved and claim the remaining annual payments immediately.

Article 8 - Guarantee

  1. Provider offers an average uptime guarantee of 99% over the past 60 days, with its own status page being leading.
  2. If this is not met, User is entitled to a 14-day free extension at the end of the term, provided it is reported within 30 days.
  3. Other forms of compensation such as refunds or damage claims are excluded.

Article 9 - Liability

  1. Provider is only liable in case of intent or gross negligence.
  2. Liability is excluded in case of force majeure, downtime, or technical failures.
  3. Liability is limited to the amount the insurer pays out, with an absolute maximum of € 5,000 if the insurance does not pay out.
  4. Damage must be reported in writing and substantiated within 30 days.
  5. User is responsible for keeping systems up-to-date and making daily backups of the webshop environment.

Article 10 - Complaints

  1. Complaints must be submitted in writing via support@storelinkr.com within 14 days.
  2. A complaint does not suspend the payment obligation.

Article 11 - Confidentiality & Data Protection

  1. Both parties shall keep confidential information secret.
  2. Provider processes personal data in accordance with the privacy statement.
  3. Liability for data breaches is limited to intent or gross negligence and capped at the amount of the insurance payout or € 5,000.

Article 12 - Intellectual property rights

All intellectual property rights rest with the Provider; User only receives a right of use.

Article 13 - Applicable law

Dutch law applies to all agreements.